Frequently Asked Questions

Heat-Not-Burn

My device is getting warm when I use it?

Omura Series X is a convection oven so it is normal for the device to get warm during use. There are built in sensors within the device to prevent overheating.

How to dispose of your Flowerstick?

The base of the Flowerstick™ will be hot when removed from the oven. Avoid touching the bottom of the Flowerstick™ once your session is completed.

My Flowerstick feels warm during the beginning of use?

The base of the Flowerstick™ will be hot when removed from the oven. Avoid touching the bottom of the Flowerstick™ once your session is completed.

About Omura

How do I use the Series X?

Series X

Step 1: Place the stick inside the Heat-Not-Burn device. Flower-end down.

Step 2: Allow 30 seconds for the device to warm up. First vibration accompanied by LED lights flashing indicates pre-heat has started.

Step 3: Device is ready for use on second vibration and when all three LED lights are lit.

Step 4: Take slow and deep draws from the Flowerstick end and enjoy!

How long is a session?

Each session lasts 3 minutes as indicated by the LEDs on the device. One stick should be used per session. Once each session ends, the stick is no longer usable.

Can I reuse a stick after a session?

Flowersticks are not reusable. Replace a new flowerstick with each subsequent session.

How can I check the battery level?

To check the battery level, briefly press the button. The LEDs will light to indicate the remaining charge.

How long does the battery last?

The battery should last you approximately 6 – 8 sessions. Charge the device using the USB-C cable provided. While charging, the LED lights will indicate battery level.

How long does the battery need to charge before use?

Approximately 2 hours.

Is there a temperature setting?

Our proprietary heat curve technology creates an optimum temperature profile throughout the course of the entire Omura session.

How much flower is packed in each flower stick?

Each CBD flower stick is packed with approximately 0.125 grams of CBD whole flower, or 1.5g total per pack.

Shipping & Exchanges

Can I return an item for a refund? How?

If you experience any issues with the Omura Heat-Not-Burn device, please contact us immediately and we can replace your device. To return a faulty device, please email us at info@theAlpine.farm with your name, order number, and your concern.

Can I cancel an order? How?

Our order processing system allows us to cancel orders within a 30 minute window of order placement. We are only able to cancel your order within that time window. Unfortunately we are not able to cancel orders after that 30 minute window.

Do you deliver to PO Box addresses?

Yes, we will ship your order to a PO Box.

Do you deliver to alternate shipping addresses?

we will ship your order to an alternate shipping address.

How soon can I get my order?

Delivery is available anywhere in Switzerland, we deliver via post, next day delivery.

Lost or damaged parcels

Since every circumstance is unique. Please send us a message to info@theAlpine.farm so that we can address your concern accordingly.

Can I change my delivery address after my order has been shipped?

If you have purchased from our pre-sale offer, and your order has not yet been shipped, then yes we can update your delivery address.

Do you ship outside of Switzerland?

Currently, we only ship to Switzerland. We are currently working on a system to ship our orders to Europe please subscribe to our waiting list to be the first to hear about it.

Marketing / Social Media Initiatives

Can I work with Omura Switzerland on marketing initiatives?

Omura Switzerland is always looking to spread the word. Please contact info@theAlpine.farm for any social or marketing initiatives.

Requirements & Payment

Is age verification required?

Yes, online orders will require age verification. Customers must be 18 years or older to purchase an Omura device. Providing false information may constitute a violation of the law.

Which payment methods are accepted?

We accept Twint, Postfinance Ecard and E-Finance, as well as bank transfers.

See you on the farm… the Alpine farm!

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